FAQ

HOW DO I RESET MY PASSWORD

I have forgotten my password and cannot log into my account . No problem ! Just go ahead and click on the forgot my password link and you will be easily directed towards safely resetting your password .

WHAT IF MY PAYMENT FAILS

I made a payment into my account and for some reason the payment failed . There is no reason to be concerned . If the payment does not reflect but the amount was deducted from your bank account please contact us at [email protected] and we would be happy to manually adjust your account . Please note we would need your certified proof of payment .

CAN I CLOSE MY ACCOUNT

I want to close my account . No problem , at Big win lottos we support responsible gambling.Although we are sad to see you missing out on winning big we would gladly assist with closing your account .Please note that this may result in you not being able to open an account in the future on Big win lottos .

WILL MY PAYMENT INFORMATION BE SECURE

I want to make a deposit into my account but I am concerned about my payment information . No need to be concerned , we have various safe options to make your deposit securely .

AM I PLAYING SECURELY

To play various types of lotteries on Big win lottos is incredibly easy and secure . We guarantee that your personal information will be safe at all times . Please make sure that all information entered is correct at all times to ensure that you receive your winnings hassle free .

WILL I BE ABLE TO RECEIVE MY WINNINGS IN A SEPARATE ACCOUNT

We want to make sure that your game is safe at all times which means we can only transfer winnings into the registered account .

GUARANTEED PAYOUT

At Big win lottos we provide you the opportunity to play in the world’s biggest lottos . We want to see you win .

To guarantee your winning please ensure that you enter all information correctly . We treat every client as the winner they are .

For any enquiries regarding your game or winnings , please feel free to contact us at [email protected]

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